Frequently Asked Questions

Could I have a Home Visit?
There is also a domiciliary service (treatment at home) for patients who have difficulty in travelling. This is available for Physiotherapy, Reflexology and Acupuncture. There is a small travel charge calculated on distance details can be obtained from our reception staff.

When are you open?
We are open from 9am Monday to Friday. There are two evening clinics a week and we are open some Saturday mornings.

What should I expect at my first session?
On your first appointment our Staff will establish some background information about your medical condition. They will then assess you and discuss the findings to decide on the best course of treatments. At this point we will be able to give you an indication of the length of any treatment programme and how frequently you will need to be seen.

What should I wear?
To assess you properly it is likely that we will need to see you partly undressed and for this reason it is advisable to wear clothes that can easily be removed and that you feel comfortable to exercise in. However we make a point of not exposing you more than is necessary and your privacy and dignity will be observed at all times. We are more than happy if you wish to bring someone with you during treatment.

What will the treatment cost?
See our prices in each of our service sections, or our Charges section

Do I need a referral from my Doctor?
To make an appointment simply speak to one of our reception staff who will be happy to make arrangements for you. Initial appointments are generally three-quarters of an hour with follow-up appointments at half an hour in length.
Patients can refer themselves, or come via their GP or Consultant. However, if you are claiming through a medical insurance it will require a GP or Consultant written referral and you must seek pre-authorisation from them prior to commencing treatment.
We are an approved Physiotherapy provider in BUPA Physiotherapy Network and deal with all of the other main insurance companies.

Patient Confidentiality and Data Protection.
How we keep our clients safe and secure. We need to retain your assessment and treatment records but these are confidential and kept locked. We write back to your referring source or GP as a matter of professional courtesy, but request your written permission to do this. We adhere to the Data Protection Act and General Data Protection Regulation with regard to both written and electronic data. Our policy is here.

Should you require information for solicitors from records, your written permission is required and a medical report will be produced. A charge will be made for medical reports to solicitors, details available on request.

Click for our policy

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